Professional Info

I am an Operations Sales Associate and relationship-building professional with experience helping sales teams work more efficiently through CRM management, pipeline accuracy, and customer engagement. I know what it takes to develop and sustain a business—having run my own health and fitness company in Chicago for over a decade—and I bring that entrepreneurial discipline to every role I take on.

At MagicSchool AI, I combined outreach and client liaison skills with modern SaaS adoption strategies, guiding educators through seamless onboarding while aligning product use with organizational goals. Throughout my career, I have specialized in customer retention, adoption, and trust-building, ensuring that customers not only adopt solutions but also stay engaged and achieve measurable ROI.

I also bring a modern edge with AI tools such as MagicSchool AI, Gemini, Copilot, and ChatGPT-5, using them to streamline workflows, boost adoption, create tailored communications, and generate insights that support customer retention and sales operations. My approach combines empathy with execution, building lasting relationships while leveraging the latest technology to enhance efficiency and outcomes.

In addition to my professional work, I serve as Vice President of the Windy City Lions Club and collaborate with the Cyber International Lions Club’s KOPE (Knights of Prevention and Education) initiative. In these roles, I’ve led outreach initiatives, organized education and wellness programs, and fostered community partnerships that promote prevention, awareness, and empowerment. These leadership experiences highlight my passion for service, relationship-building, and making a positive impact at both the community and organizational levels.

Currently, I am pursuing a Master’s in Instructional Design & Technology, which strengthens my ability to design impactful learning experiences, adoption strategies, and onboarding programs that drive both customer loyalty and business growth.

What I Enjoy

I enjoy building strong, lasting relationships with customers and helping them achieve measurable results. Guiding a new client through onboarding, developing success plans, or mentoring a colleague on CRM best practices gives me energy because it combines my love for problem-solving with my passion for people. I thrive at the intersection of empathy and execution—turning complex challenges into opportunities for customer growth and retention.

Beyond my professional roles, I’ve also owned and operated a health and fitness business in Chicago for over 10 years. That entrepreneurial experience taught me resilience, the value of trust, and the importance of creating meaningful customer experiences—lessons that continue to shape how I approach customer success today.

I also enjoy wellness and mindfulness practices, exploring new technologies, and continuous learning. Whether in business, fitness, or professional development, I’m motivated by helping others reach their goals and seeing their success as part of my own. I also have a passion for giving back to the community, which is why I did mission trips to Haiti and later, upon moving to Chicago, I joined the Lions Club.

Career Highlights

A clean snapshot of leadership, SaaS growth, instructional design, and community impact.

Entrepreneur & Business Owner

Founder & Owner, [Your Business Name]

  • Built and scaled a business delivering [Your Core Service/Product] to a diverse client base.
  • Drove client engagement, retention, and growth through CRM-led strategies.
  • Hands-on with Salesforce, Outreach, Gong AI, ChiliPiper, and HubSpot.
  • Developed scalable systems that improved efficiency and strengthened long-term partnerships.

SaaS & Business Development

Business Development & Customer Relationship Leader

  • 15+ years expanding client portfolios and exceeding quota in SaaS and tech-enabled services.
  • Focused on customer retention and relationship-building strategies that reduce churn.
  • Designed pipeline growth motions aligned with SaaS industry standards.
  • Data-driven execution using Salesforce, HubSpot, and Google Analytics.

Instructional Design & Technology

Graduate Student, M.S. Instructional Design & Technology (Expected [Expected Graduation: Month Year])

  • Focus on learning experience design (LXD), curriculum innovation, and learning analytics.
  • Integrates AI-powered tools—Magic School AI, Gemini, Copilot, and ChatGPT.
  • Partners with educators to implement EdTech solutions that improve outcomes.
  • Bridges business, technology, and education to create scalable programs.

Community Leadership

Vice President, Windy City Lions Club · Member, Cyber International Lions Club KOPE

  • Leads outreach initiatives advancing education, wellness, and digital safety.
  • Builds partnerships that empower communities and expand access.
  • Coordinates events and volunteer teams to deliver measurable impact.
  • Advocates responsible technology use and preventative education.

KEVEN BROWN

Chicago, IL 60601 · keven@kevenbrown.com · 312-914-3324 · LinkedIn

Professional Summary

Results-driven Operations Sales Associate and relationship builder with 15+ years of experience supporting sales teams, managing customer retention, and driving adoption across SaaS and EdTech. Skilled in CRM management (Salesforce, HubSpot) and AI-powered tools (MagicSchool AI, Gemini, Copilot, ChatGPT-5) to streamline workflows, strengthen client relationships, and deliver measurable outcomes. Beyond my professional work, I serve as Vice President of the Windy City Lions Club and collaborate with the Cyber International Lions Club KOPE, leading outreach and education initiatives that foster community engagement and long-term impact. Currently pursuing a Master’s in Instructional Design & Technology to enhance further my expertise in onboarding, adoption, and learning strategies.

Core Strengths

  • Sales Operations & Support

  • CRM Management (Salesforce, HubSpot)

  • Customer Relationship Building

  • Order Processing & Pipeline Tracking

  • Reporting & Forecasting

  • Cross-Functional Coordination

  • Administrative & Scheduling Support

  • Data Accuracy & Documentation

Experience

Associate Account Executive | Magic School AI — Chicago, IL | Jan, 2025 – Aug, 2025

  • Supported sales representatives with proposal preparation, order processing, and customer communications.

  • Maintained CRM records (Salesforce/HubSpot), ensuring pipeline accuracy and data integrity.

  • Assisted in developing reports and forecasts for leadership to track sales performance and identify trends.

  • Coordinated with operations and finance teams to align on contract execution and billing.

  • Provided ongoing administrative and scheduling support to ensure sales team efficiency.

Business Development Manager & Wellness Coach | BODIMATRIX LLC — Chicago, IL | Aug 2014 – Present

  • Built long-term client relationships and managed all aspects of business operations for a health & fitness company.

  • Developed outreach and retention strategies, resulting in consistent repeat business.

  • Delivered personalized coaching and training programs, improving client satisfaction and loyalty.

  • Oversaw scheduling, billing, and customer service operations.

Director of Education Partnerships | Varsity Tutors — Chicago, IL | Sep 2021 – Jan 2025

  • Exceeded quota (110%+) while supporting large accounts and partnerships.

  • Prepared proposals, managed contracts, and coordinated onboarding/training with district leaders.

  • Partnered cross-functionally with product and operations teams to ensure seamless implementation and customer success.

Education

Purdue University, West Lafayette, IN
Bachelor of Science, Professional Studies (Communications) — Nov 2024
GPA: 3.98 · Dean’s List · National Society of Leadership and Success

Currently pursuing: Master of Science, Instructional Design & Technology – Expected graduation date June 02, 2026

Technical Skills

Salesforce (Super User/Admin) · HubSpot · Outreach · Gong · ChiliPiper · Google Analytics · Microsoft Office · Google Workspace