👉 “Entrepreneur & Operations Sales Specialist | Driving Adoption, Retention & Growth”
Hi there, and thanks for taking the time to stop by. My name is Keven, pronounced (Kev-in), but my friends call me Kev.
I am a Client Success and Relationship Management professional with a proven ability to build trust, deepen partnerships, and drive measurable outcomes. As the founder of Bodimatrix LLC, I have spent over a decade working as a Lifestyle and Weight Management Coach, Personal Fitness Coach, and Nutritional Fitness Coach, helping clients achieve sustainable health transformations through personalized coaching and accountability systems. This entrepreneurial experience taught me what it takes to grow and sustain loyal relationships—skills I now bring to every client engagement to drive retention, adoption, and long-term success.
At Varsity Tutors and Performa Custom, I focused on adoption, onboarding, and customer success management, guiding clients through the entire journey—from first engagement to measurable outcomes—ensuring high retention and strong satisfaction scores. I partnered closely with key stakeholders to align product use with organizational objectives, delivered customized training, and coached users to maximize adoption and ROI.
At MagicSchool AI, I provided sales support by enabling outreach campaigns, maintaining CRM accuracy, and ensuring pipeline visibility for sales teams, helping them work more efficiently and focus on strategic client engagement.
My client success strategy blends empathy and execution—listening deeply, challenging assumptions where needed, and coaching clients toward better outcomes. I leverage modern AI tools like MagicSchool AI, Gemini, Copilot, and ChatGPT-5 to streamline workflows, create tailored communications, and uncover adoption insights that keep customers engaged and invested.
Beyond my professional work, I serve as Vice President of the Windy City Lions Club and collaborate with the Cyber International Lions Club’s KOPE initiative, leading outreach programs and building partnerships that foster prevention, education, and empowerment. These roles reflect my commitment to service, coaching, and strengthening communities—skills that translate directly into building stronger client relationships.
I am also pursuing a Master’s in Instructional Design & Technology, which equips me to design impactful learning experiences, customer education strategies, and adoption programs that reinforce retention and unlock growth for every client I support.
I enjoy building strong, lasting relationships with customers and helping them achieve measurable results. Guiding a new client through onboarding, developing success plans, or mentoring a colleague on CRM best practices gives me energy because it combines my love for problem-solving with my passion for people. I thrive at the intersection of empathy and execution—turning complex challenges into opportunities for customer growth and retention.
Beyond my professional roles, I’ve also owned and operated a health and fitness business in Chicago for over 10 years. That entrepreneurial experience taught me resilience, the value of trust, and the importance of creating meaningful customer experiences—lessons that continue to shape how I approach customer success today.
I also enjoy wellness and mindfulness practices, exploring new technologies, and continuous learning. Whether in business, fitness, or professional development, I’m motivated by helping others reach their goals and seeing their success as part of my own. I also have a passion for giving back to the community, which is why I did mission trips to Haiti and later, upon moving to Chicago, I joined the Lions Club.
A clean snapshot of leadership, SaaS growth, instructional design, and community impact.
Founder & Owner, [Bodimatrix]
Business Development & Customer Relationship Leader
Graduate Student, M.S. Instructional Design & Technology (Expected [Expected Graduation: June 2026])
Vice President, Windy City Lions Club · Member, Cyber International Lions Club KOPE